These Terms and Conditions ("Terms") govern your access to the Analytics Supply LLC ("Analytics Supply," "we," "us," or "our") website and any consulting, professional, subscription, or related services we provide in analytics, data engineering, data science, and artificial intelligence (collectively, the "Services"). By using our website or engaging our Services, you agree to these Terms. If you do not agree, do not use the website or Services.
1. Services
We provide professional consulting and related deliverables, which may include strategy, architecture, implementation, dashboards, reports, models, automations, and advisory work involving data platforms, analytics pipelines, machine learning, and generative AI. The scope, deliverables, timeline, and fees for paid engagements are defined in a separate statement of work, proposal, order form, or written agreement ("Engagement Agreement"). If there is a conflict between these Terms and an Engagement Agreement, the Engagement Agreement controls for that engagement.
2. Client responsibilities
You agree to:
- Provide timely access to systems, data, personnel, and decisions reasonably needed for the Services;
- Ensure you have the right to share data and materials with us and that their use under the engagement is lawful;
- Maintain appropriate security, backups, and access controls for your environments;
- Review deliverables and provide feedback within agreed timeframes.
You remain responsible for your business decisions and for how you use insights, models, code, or recommendations we provide. We do not guarantee specific business outcomes unless expressly stated in writing in an Engagement Agreement.
3. Data and confidentiality
Each party may receive confidential information from the other. Unless otherwise agreed in writing, both parties will use confidential information only to perform under the engagement and will protect it with reasonable care. Confidential information does not include information that is public, independently developed, or rightfully received from a third party without restriction.
Where we process personal data on your behalf, roles and obligations will be addressed in the Engagement Agreement and, where applicable, a data processing addendum. Our website privacy practices are described in our Privacy Policy.
4. AI, analytics, and professional judgment
Our work may involve statistical models, machine learning, large language models, or other automated techniques. Outputs may be probabilistic, incomplete, or unsuitable for regulated uses without additional validation. You are responsible for evaluating outputs for accuracy, bias, compliance, and fitness for your use case before relying on them in production or high-risk decisions. We do not warrant that AI-generated content is error-free or that it will meet regulatory requirements in your industry unless explicitly agreed in writing.
5. Intellectual property
Unless otherwise stated in an Engagement Agreement: (a) we retain ownership of our pre-existing materials, tools, frameworks, and general know-how; (b) upon full payment, you receive the rights specified in your Engagement Agreement to custom deliverables created specifically for you; and (c) we may reuse non-confidential, de-identified techniques and learnings. Third-party or open-source components remain subject to their respective licenses. You grant us a limited license to use materials you provide solely to deliver the Services.
6. Fees and payment
Fees, expenses, invoicing, and payment terms are set out in the Engagement Agreement. Unless stated otherwise, invoices are due within thirty (30) days. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend work for overdue amounts after reasonable notice.
7. Warranties and disclaimers
Except as expressly stated in an Engagement Agreement, the website and Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation of third-party platforms, APIs, or cloud services.
8. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Except for breaches of confidentiality, indemnification obligations, or liability that cannot be limited by law, each party's total liability arising out of or related to the Services will not exceed the fees paid or payable to us under the applicable Engagement Agreement in the twelve (12) months before the event giving rise to the claim.
9. Indemnification
You will defend and indemnify us against third-party claims arising from your data, your use of deliverables in violation of law or these Terms, or your breach of an Engagement Agreement, except to the extent caused by our gross negligence or willful misconduct.
10. Term and termination
Engagements may be terminated as set out in the Engagement Agreement. We may suspend or terminate website access if you misuse the site or violate these Terms. Provisions that by nature should survive (including confidentiality, IP, limitations of liability, and governing law) will survive termination.
11. Governing law
These Terms are governed by the laws of the United States and the State in which Analytics Supply is principally located, without regard to conflict-of-law rules. Disputes will be resolved in the courts of that State, unless the parties agree otherwise in writing.
12. Changes
We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when they were last revised. Continued use of the website after changes constitutes acceptance of the updated Terms. Material changes to active engagements will be handled through your Engagement Agreement where applicable.
13. Contact
Questions about these Terms: contact@analyticssupply.com.